Management After-sales service
After-sales service is one of the most important principles in increasing sales and customer support, and paying a lot of attention to this issue leads to customer retention and customer satisfaction. Since the main dissatisfaction of after-sales service customers is due to the existing weakness in service provision, the lack of proper management in this potential sector can also face the organization with a serious challenge. After-sales service is not only a guarantee of the survival and continuity of producers, but also one of the most important effective factors for competition in the global market. The use of a powerful software system that accompanies the managers of the organization in the management of after-sales services can minimize the concern of providing these services and at the same time reduce the possibility of errors and delays by reducing human interference in the process of these activities. . Merp after-sales service management system with integrated communication with sales departments, warehouse, parts, customer affairs, etc
- The possibility of defining after-sales service centers
- The possibility of defining the work service and its connection with after-sales service centers
- The possibility of defining products and spare parts and grouping them
- Issuing a request for goods from the warehouse
- The possibility of purchasing services outside the company to perform some services and repairs outside the service centers through an integrated connection with the purchase module
- The possibility of transferring goods between after-sales service centers
- Possibility of delivery and control of goods to mobile service workers
- Defining the agenda for performing repair or service
- Controlling the consumption of parts of each after-sales service center
- The possibility of assigning parts to service workers
- Ability to define the scope for the support team
- The possibility of defining the types of services and their cost rates
- Ability to define periodic services for products
- The possibility of sending replacement defective parts to the warehouse
- The possibility of calling products for services via email or SMS
- Ability to define types of repairs along with relevant instructions
- The possibility of recording all types of failures and linking failures with repairs
- Definition of all the operations performed on the accepted products (consumable/replaceable, etc.)
- The possibility of issuing a part sales invoice
- Defining customer survey forms with custom fields
- Providing complete reports with filters and different categories
- Defining all actions related to your support and after-sales service unit